TERMS OF RESERVATION
1. The customer can cancel the reservation without charge up until 6 pm on the day prior to the arrival date. If the customer fails to arrive, the accommodation company has the right to charge him/her for one night’s accommodation, unless the room can be sold to someone else. A reservation for several nights can be canceled without charge up until 15 days prior to the day of arrival. If the reservation is canceled later, the customer may be charged 50 % of the value of the reservation for the nights that cannot be sold to someone else. If the customer cancels a long-term stay reservation less than two days prior to the day of arrival and the reservation and the room cannot be sold to someone else, the customer will be charged for the entire value of the reservation. (MaRa ry, 2011)
2. Linen or sleeping bags are necessary. Customer can bring their own linen or rent those from the reception 20 €/set.
3. Check-in at 14.00 (2 p.m) or later.
4. Check-out by 12.00 (12 p.m). If you need later check-out please ask the possibility from reception.
5. If customer check’s out later than 12.00 (12 p.m) without permission of Ruunaa Outdoor Center has right to collect 20 €/hour for the late check-out.
6. The key has to be returned during the opening hours to the reception. If you are leaving before the reception opens please inform the Ruunaa Outdoor Center staff.
7. When you are checking out remember: cabins and cottages have to be as the same condition as checking in (dishes has been washed, trash cans are empty, cottage looks neat). If the cottage or cabin is very untidy Ruunaa Outdoor Center has right to collect 50 € for cleaning fee.
8. Lacks and errors have to be informed to the reception immediately.
9. Small cabins are meant to accommodate 3-4 persons. If there are more residents customer has to pay the extra bed fee 10 €/night. 10. Big cottages accommodate max. 6 persons. If there accommodates more persons customer has to pay extra bed fee 30 €/night. 11. If customer or their pets/guests intentionally affects decomposition to the property of owner the customer is responsible for it to Ruunaa Outdoor Center.